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Apply Denies Battery Replacement

Author: Source: Datetime: 2016-11-19 08:55:10

AppleThe Voice of China has continued to focus on the Apple iPhone6, iPhone6s in the ample power when the automatic shutdown of the situation happened. 


After receiving consumer complaints, the Chinese Consumers Association and the Shanghai Consumer Protection Committee to Apple (China) Co., Ltd., Apple Computer Trading (Shanghai) Co., Ltd. sent a letter, I hope Apple to automatically shut down the issue to answer. Shanghai Consumer Protection Committee website yesterday announced that Apple has promised to replace the battery and other means to protect the normal use of consumers. But Apple officials have denied this. Why go wrong?


Xidan Joy City Apple store, Beijing is considered the most busy one store outlets, if not make an appointment online to come here to make an appointment on-site maintenance, the basic is impossible. Apple iPhone6, iPhone6s appear automatically shut down when the LFP battery is full, the store seems to be more busy. Store staff said that there are a lot of automatic shutdown of the situation: "My friend every day in the micro-Bo @ I said her 6s kept shut down and asked me why we did not give the official statement, she also Consumers Association The article to me, asked me, I said I do not understand.

In the event of multiple automatic shutdown event, the Chinese Consumers Association and the Shanghai Consumer Protection Committee, respectively, to Apple (China) Co., Ltd., Apple Computer Trading (Shanghai) Co., Ltd. sent a letter to Apple to answer the question on automatic shutdown .

At present, the Chinese Consumers Association said that as of now, Apple China has not yet made a reply. Shanghai Consumer Protection Committee yesterday released the message, saying "for the current part of the consumer complaints, Apple has promised to replace the battery and other means to protect the normal use of consumers."

Apple Consumer Protection Committee on the Shanghai response, is considered to be a positive signal to solve the shutdown problem, and even some consumers will interpret this as possible will be free replacement. However, a number of Apple store staff this to be denied. "Unless Apple's official website has instructions, such as some equipment, like the computer had a warranty period of quality plan to the official website shall prevail."

Apple official customer service instructions on the automatic shutdown similar with the Guide: "The current iPhone6s is indeed an automatic shutdown situation, we have to do a collection of problems, the problem back to the Engineering Department, and now the Engineering Department is now proceeding, at present Apple has not given any reply.
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